NaTHNaC - Contact Us

Contact Us

Advice Line for health professionals

Telephone: 020 7383 7474

Please note: mobile charges may vary

The advice line is usually staffed by one Specialist Nurse Advisor.

Advice line opening hours:

MORNINGS

Monday to Friday 09:00 - 11:00

AFTERNOONS

Monday 13:00 - 14:00
Tuesday 13:00 - 15:00
Wednesday 15:00 - 17:00
Thursday 13:00 - 15:00
Friday 13:00 - 14:00

Please ensure that you are familiar with the detailed information available on the country-specific information and the factsheets for special risk travellers as caller questions can sometimes be answered by reading the information available on the website.

We are unable to provide clinical advice to members of the public.

Please contact your GP, pharmacist or travel health clinic for guidance at least 4 - 6 weeks ahead of travel. However, even if time is short, an appointment is still worthwhile. For other health enquiries call 111, free from any phone, or go to www.nhs.uk.

Email enquiry service for health professionals and travellers

Travel vaccine certificates enquiries only

This service is for travel vaccine certificate enquiries (yellow fever, Hajj/Umrah or polio) only.

Please note we cannot answer itinerary (trip) specific or clinical queries with this service or our general email below.

Travellers should contact their GP, pharmacist or travel health clinic for guidance at least 4 - 6 weeks ahead of travel. However, even if time is short, an appointment is still worthwhile. For other health enquiries call 111, free from any phone, or go to www.nhs.uk.
Health professionals should use the NaTHNaC health professional telephone advice line for clinical queries.
NaTHNaC does not keep a central record of all yellow fever vaccines given to individuals. We are therefore unable to re-issue yellow fever certificates or provide information on previous vaccination dates/batch numbers. See further information about replacement certificates.

You can email the team here with travel vaccine certificate enquiries.

All enquiries about a serious suspected adverse event following yellow fever vaccine administration please report during office hours (Monday-Friday 08:30-16:30) via the NaTHNaC advice line or email: uclh.nathnac@nhs.net. Out of hours: inform UKHSA Duty Doctor within 24 hours (daylight hours), call 020 8200 4400 and email: uclh.nathnac@nhs.net.

We aim to reply to enquiries within 3 working days. Complex queries requiring senior medical input may take longer.

Each enquiry informs us of the challenges travellers experience. We use this to ensure the information we provide on TravelHealthPro is clear and collate anonymise data generated from this service for teaching and research purposes.